As an Admin or Owner of Group Accounts, you have two ways of removing other users from a Group. See the instruction below to do it manually or remove them by uploading a new list of users.
- Sign into Explain Drive.
- Select your profile picture in the upper right-hand corner of your screen.
- Select Account.
- Scroll down to the User Management section.
- Find the user for which you would like to remove and select ··· under Actions.
- Select Remove.
Note: The removed user's account will be moved on to the Free Plan and will retain access to projects they created. Student accounts are an exception. When you remove Students from your group, their account and all their data are deleted.
If you’ve deployed the licenses through MDM, click on the “Reset” button to clear the licenses deployed to the devices in order to reset the seats assigned to your Group Account.
Please note that this operation will only reset the list of registered devices. At the next launch of the Explain Everything Whiteboard application, the devices will again automatically register. This function can be used to free up licenses occupied by already decommissioned devices.
In order to prevent automatic registration from a device please remove the app or send a blank configuration via MDM.