As an Admin or Owner of Group Accounts, you have two ways of removing other users from a Group. See the instruction below to do it manually or detach them by uploading a new list of users.
- Sign in to your Owner or Admin account on Explain Drive.
- Click on your Profile Picture and select My Account.
- Scroll down to the User Management section.
- Find the user for which you would like to Remove and select ··· under Actions.
- Select Remove.
Note The removed user's account will be moved on to the Free Plan and will retain access to projects they created.
If you’ve deployed the licenses through MDM, click on the “Reset” button to clear the licenses deployed to the devices in order to reset the seats assigned to your Group Account.
Please note that this operation will only reset the list of registered devices. At the next launch of the Explain Everything Whiteboard application, the devices will again automatically register. This function can be used to free up licenses occupied by already decommissioned devices.
In order to prevent automatic registration from a device please remove the app or send a blank configuration via MDM.
