This article describes the network requirements of Explain Everything. Specifically which URLs and ports need to be whitelisted.
If you experience connection problems with Explain Everything service and otherwise your Internet connection works fine, here you can find additional information on what may be causing it.
Test your connection here and let us know about the results at support@explaineverything.com.
Addresses and ports
In order to start or join a collaborative session using global invite CODEs, the network settings must allow connection to the following list of addresses using the specified ports.
|
Address |
Ports |
|
https://drive.explaineverything.com |
443 (tcp) |
|
https://api.explaineverything.com |
443 (tcp) |
|
https://app.explaineverything.com |
443 (tcp) |
|
https://wss.explaineverything.com/wss01 |
443 |
|
theta.turn.explaineverything.com |
443 (udp, tcp) |
|
zeta.turn.explaineverything.com |
443 (udp, tcp) |
|
https://whiteboard.explaineverything.com |
443 (tcp) |
|
https://expl.ai |
443 (tcp) |
You can test your connection using this tool.