Troubleshooting
- I'm getting "Cannot load the app" while using Promethean Engagement Apps
- It says that my browser is blocking third-party cookies when I try to use Explain Everything integrations in Canvas LMS
- How to update Explain Everything
- When I use a CODE it says it is not active
- I’ve purchased a subscription but I’m still on the free plan
- I'm getting "This project doesn't exist or you don't have permission to access it"
- Where's the Ninja/Stealth Mode?
- Your browser is not currently supported — Web version of Explain Everything — hardware, OS, and browser
- I'm getting "Mic seems to be muted" message
- I'm getting "This project is full — the maximum number of people are working on this project at the moment"
- I’m running out of space on Explain Drive
- Explain Everything network requirements
- I'm getting a "Couldn't use your graphics card for acceleration" error
- I'm getting the "Your token is invalid [401]" error
- I'm getting the "Token expired (org.openid.appauth.general error - 15)" error
- I’m getting an error that says I exceeded my quota when uploading to YouTube
- I'm getting "Please check your microphone/camera" error when using Explain Everything in a browser
- Where can I find a document outlining accessibility information for Explain Everything (like VPAT®)?
- I'm getting a WebGL Unavailable error when opening Explain Everything in a browser